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Returns & Exchanges

We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below for online and in-store purchases: 

  • Returns are for store credit only! No refunds will be issued. 
  • Free prepaid return labels will be generated for US orders only. 
  • Items marked FINAL SALE may not be returned, refunded or exchanged. 
  • All returns/exchanges must be done within 20 days of order receipt. 
  • Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, or smell of smoke or perfume, your return WILL NOT be accepted.
  • NON-RETURNABLE: Final sale items, Jewelry, and Bralettes. 
  • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 
  • Damages must be reported within 3 days of receiving merchandise. Please contact wovenrootsretail@gmail.com or 325.356.1002 for assistance. 
  • Swimwear is eligible for a return only if the hygienic liner is still attached. 

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at wovenrootsretail@gmail.com

How do I return my merchandise? 

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

  1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
  2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
  3. Email wovenrootsretail@gmail.com for a return shipping label. 

If you chose not to use the provided Return Label option, you may mail your return to: 

Woven Roots                                                                                                      111 N. Houston Street                                                                           Comanche, Texas 76442

When will my return be processed? 

Returns are processed within 5-7 business days of our receiving them.

Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available. 

Exchanges 

How does the exchange process work? 

If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.

Can I exchange my item for a different size? 

Yes! We have two options you can take to exchange your item for a new size. 

  • Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 20 days of ordering for a refund. 
  • Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out. 

Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique! 

How do I exchange my purchase for a completely different item? 

If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item. 

Have a question you don’t see here? 

If you have a question about a return or exchange that we have not already answered, please feel free to email us at: wovenrootsretail@gmail.com